Privacy Policy

Creative Resolve Ltd is committed to the protection of your privacy, by maintaining the security of any personal information received from you.  We strictly adhere to the requirements of the data protection legislation in the UK.

The purpose of this policy is to clearly document the ways in which Creative Resolve will treat and handle your personal information.

Collected Information

As part of our project development process and marketing, the following data may be collected, stored and used:

• information about your computer and about your visits to and use of this website. We use Google Analytics to monitor web site statistics, informing us of information including your IP address, browser type, browser version, time on web site, geographical location and more.
• information regarding your financial history with the company, such as existing, cancelled and completed invoices
• information submitted by you, through facilities such as contact forms or newsletter subscription, or information provided for the purpose of registering with us;
• any other information that you consciously choose to send to us;

Cookies

We use a technology called “cookies” as part of a normal business procedure to track patterns of behaviour of visitors to our site.  A cookie is an element of data that our Website sends to your browser which is then stored on your system.  You can set your browser to prevent this happening.  Any information collected in this way can be used to identify you unless you change your browser settings., have a negative impact upon the usability of many websites, including this one.

Disclosure Policy

Although we may share your information with our employees, partners, suppliers or subcontractors, it will only ever be within the context of an in production project or contract.

It may be required of us to provide such information by law, such as in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

Your information will not be provided to any third parties outside the scope of this policy, unless we obtain consent from you prior to doing so.

Using your personal data

Your personal data may be used in the following ways, as part of our standard work practice:

• administration of our web site, CRM system and client portal
• improve your experience with our services and web site, while enabling you to interact with us
• send to you any final materials developed during a project
• send you correspondence such as newsletters, invoices and quotes
• send you information which you have specifically requested
• deal with complaints and enquiries made via the web site or any of our other marketing materials

If you choose to pay us via Paypal, you should only provide your personal information to Paypal after reviewing the Paypal privacy policy (available at www.paypal.com).  We will share information with  Paypal only to the extent necessary for the purposes of processing payments you make via our website.

In order to process credit/debit card transactions, the bank or card processing agency may require to verify your personal details for authorisation outside the EEA (European Economic Area).  Your information will not be transferred outside the EEA for any other purpose.

International data transfers

Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy.

Information which you provide may be transferred to another country which do not have data protection laws equivalent to those in force in the European Economic Area.

In addition, personal information that you submit for publication on the website will be published on the internet and may be available, via the internet, around the world.

You expressly agree to such transfers of personal information.

Security of your personal data

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

Policy amendments and your rights

We retain the right to amend this policy without giving notice. Please read this policy regularly if you wish to stay up to date.

You are within your rights to request in writing, any information we hold about you. The standard charge of doing so is £50, and we require a weeks notice.

Third party websites

Our web site’s often contain links to other web sites, the content of which we do not influence or control. We are not responsible for the content found on any of these web sites, likewise you should observe their own policy’s for details about how they use your personal information.

Updating information

If you are updating or plan to update your personal information, please send us your details so we may update our records.

Contact

For more information, please contact: info@creative-resolve.com